Oracle Siebel CRM Still Useful
It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference …
Overview
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Popular Features
- Custom fields (17)10.0100%
- Customer data management / contact management (18)9.090%
- Workflow management (18)9.090%
- Opportunity management (17)9.090%
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What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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- No setup fee
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Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
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What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Oracle Siebel CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Reviewers rate Interaction tracking and Call center management and Custom fields highest, with a score of 10.
The most common users of Oracle Siebel CRM are from Enterprises (1,001+ employees).
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Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
October 14, 2019
Best CRM software package
Siebel is being used as a case management system for Ontario Ministries. Siebel is being used as a tool for inspectors out in the field to create an inspection, orders, and tickets.
- Just install the application and use the feature out of the box.
- Good features for all vertical components.
- Easy to integrate with call center vendors.
- Applet Designer for IP 18 needs a lot of improvement.
- Siebel eService GUI is a bit out of date.
- Training and documents should be available online like Salesforce.
October 10, 2019
Why Oracle Siebel CRM is here to stay for a long time
Oracle Siebel CRM is used to replace multiple legacy applications used by the ministry. When implemented it will become the main tool for the day to day activities of the ministry. Its is based on Siebel Public Sector application.
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
- Great data model: the out of the box version comes with standard objects that support most of the industries business models
- Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
- Lots of resources available on the product
- Supported by Oracle one of the world leader in IT
- UI is clear and practical, but lacks some of the fancy features found on today's websites
- Upgrades can be a challenge if the application has been heavily customized
- Some functionalities may not be available if using Siebel Remote
October 03, 2019
Developer perspective
We are using it for inspections, investigations, field office tracking, and incidents management. It is used across the whole ministry. It addresses key compliance/enforcement functionalities for the ministry and the public.
- Configuration - Allows for fine-tuning of the functions according to business needs without going too far into customization.
- Reasonably user-friendly and intuitive interface.
- Integration - Allows to integrate it with various in house solutions and other platforms.
- Reasonable transaction reporting functionality using BIP.
- Improve configurable popup error messages functionality using/on server components.
- Allow docking functionality to be configured by developers instead of expert services by providing adequate configuration options and validation.
October 03, 2019
Struggling old champion of CRM
It is being implemented ministry-wide to remove old legacy applications and transition into a more modern system.
- Siebel data model.
- Packaged best practices of business processes.
- Flexible enough to customize to specific needs/business processes of clients.
- Siebel Open UI lacks detailed documentation and examples. The steep learning curve for traditional Siebel developers and difficult even for javascript developers.
- Slowness or lack of catching up with the latest trends and technologies.
September 26, 2019
Siebel CRM Review
The government has used Siebel CRM (Public Sector) to track activities/applications, run marketing campaigns, and implement business processes according to business policies.
- Siebel clearly separates the data layer, from the business layer, application, and web.
- The navigation and relationship between entities is clear and easy to configure, but it can be improved.
- Siebel CRM as a product is robust, reliable, and easy to configure. The architecture is solid and scalable.
- Components can be added on demand.
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
September 19, 2019
Best On-Premise CRM
It is used for sales and marketing.
- Stable and robust application.
- Supports business process automation.
- Best data model.
- Latest UX design.
- Expose application to the mobile platform.
- More service-oriented options.
February 13, 2019
Review from a UI/UX Centric OpenUI Developer
Siebel is used by many departments, it used by our Marketing Department, our Donation department, and for major donor management to use the customer relationship part (accounts, activities, opportunities).
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
- It is stable, and the system Siebel replaced was not very stable.
- It keeps getting changes with upgrades, so there is an improvement in user experience (mobile responsive, etc.)
- It provides a base of understanding that a homegrown system wouldn't have, how Siebel contractors can come onboard knowing generally what it does, except for our customizations
- Lack of documentation for developers -- it feels like almost nothing in the grand scheme of things, especially around OpenUI. Sure there are some things on bookshelf, but that's all it is, some. It's not in depth--there are hardly any examples and I generally get answers outside of bookshelf.
- Support isn't so good, I'd sooner try to solve the problem with many workarounds than put a support ticket in that might go into the abyss and never get resolved.
- The user interface is lacking for our version. Granted, we are at least four years behind and have no mobile responsiveness (we had to build that ourselves) but I've seen the newer version and there need to be more intuitive user interface patterns in general
- Sometimes there are weird quirks in customizations that should work in theory, but don't.
February 02, 2019
Oracle Siebel? Why not?!
Oracle Siebel is used similarly to Salesforce as it is a CRM that is your customer database. We were and are able to communicate with our customers by sending and responding to emails, handling service issues, and accessing basic account information. Basically, it's a one-stop shop for our customer needs. It's a very dependable program.
- Seamless customer communication
- Easy access to account history and pertinent information
- Training materials provided and is easily implemented
- Sales analytics and data
- Overall sales
- I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
- My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
December 19, 2018
Oracle Siebel CRM Review
Score 8 out of 10
Vetted Review
Verified User
The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all departments in our company is done within this software. Our whole business is integrated and the software is highly customized to our needs. We are working on getting other departments on-boarded to use Siebel.
- Using Siebel as a CRM is nice in that it allows for a wide variety of information to be stored in one place. The search features also work well.
- The functionality of the software was excellent in terms of a customer CRM tool. Information was well organized and the software served it's purpose for the sales and planning teams.
- It is automatically connected to your customer's telephone and helps us in analyzing their profile when we talk to them
- It has server issues and also slowness. It even slows down your entire system. Maybe we need to explore other options to better scale the software.
- It would be nice if Oracle provided more material that was accessible for training.
- There is a lag in some of the larger reports. It can take over 30 minutes to run, or they don't run correctly at all. Again, this might go back to the issue of scale.
March 31, 2017
Oracle Siebel is dead: just needs to be gone
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and Service Center locations can manage our customer's profile, by Opportunity management (Sales), Activities for follow-ups, notifications and service requirements. We also use service requests for account negotiations, Wire/Check requests and technical support issues.
We have built an email portal to allow branch and service center associates to send email and correspondence communications to our clients as requested. Campaign is used to deliver call lists as a sales strategy.
- The ability to customize the tool
- The sheer magnitude of what can be done with the tool
- On premise so servers must be maintained
- Very heavy on the technical side
- Out of box functionality isn't enough, you really need to customize the tool.
August 18, 2016
Robust Oracle Siebel CRM
Score 9 out of 10
Vetted Review
Verified User
We use Oracle Siebel CRM for our needs such as sales, services, marketing, call center, and Iinvoicing. It offers multiple integration options to make things easy for the user via button-click administration, such as automatically creating tasks, sending emails, or making field updates. It allows us to tailor the user interface depending on the needs of the user who is logged in based on what their function is within the organization.
- It offers multiple integration options to make things easy for the end user.
- Customer support of Oracle Siebel offers 24/7 coverage including software updates.
- Oracle Siebel allows you to integrate other options (Outlook for example) for the ease of being able to handle multiple task directly from the CRM.
- Easy to learn!
- Siebel’s remote module needs to be revised to become more effective to use outside a desktop application.
- At times the customizations can create an issue and the end user is not truly aware of what they are changing/creating.
- Oracle Siebel CRM is not as widely known/used as other CRM tools such as Salesforce. If you have an issue you might have to spend time with customer support to resolve it. Whereas the user community with Salesforce is large, there is a lot of help out there, from developers, user forums and blogs.
February 16, 2016
Good CRM system for median and big business company
Oracle Siebel CRM is used to store client, user and company employee information. It is used across the whole organization.
- Very nice integration with Oracle database
- Easily to build or coding oracle siebel CRM with both Java and .net
- Great APIs provided by oracle siebel CRM
- UI is not easily to use
- Too many functions on the UI.
December 29, 2015
Oracle Siebel is the leading CRM solution in the business market with its flawless features
Score 9 out of 10
Vetted Review
Verified User
Oracle Siebel CRM provides the most important modules in a CRM application model such as organizations, accounts, contacts, service requests, activities/tasks, call reports, reporting, list management, etc. It is being used in my organization for creating complete end to end CRM applications. The focus is more on reporting modules for enhancing business opportunities. The creation and configuration of complex data segments is handled efficiently by the Siebel Enterprise Suite.
- The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
- Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
- It has nice shortcut keys for easy and fast access.
- Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
- The processing time is not very fast and there is scope of improvement in it.
- A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.